How can executives create a resilient growth strategy when there is little to no clarity about what the future holds? Even ...

It’s easy to assume that walking away signals weakness. But research shows otherwise. Sign up for HBR Executive Agenda - for insights you need to steer your business now. Only available to HBR ...

As more retailers fulfill online orders from local stores, customers are increasingly receiving orders with missing or ...

Since then, organizations have been chasing the promise of AI and its ability to simulate human interactions with consumers across the customer journey with varying degrees of success. Communication ...

In 2022 one of us (Bob) was going through the onerous process of moving from one house to another when he stumbled upon an old sketch in his files. It depicted a prototype for a thumbs-up like ...

The past few years have been exhausting for many Western organizations. Civil strife seems to be widespread, with clashes over racial, gender, and income inequality; rising authoritarianism ...

June 18, 2025 Most businesses are built on a linear model: take, make, and discard. But that norm is reaching its limits, and leaders are under pressure to find smarter, more sustainable ways to ...

April 30, 2025 Frances Frei, professor at Harvard Business School, says that trust, empathy—and even a bit of tough love—are all essential ingredients to strong leadership in today’s world ...

IMD Business School’s Arnaud Chevallier explains how five types of questions can improve your strategic decision-making. Few leaders have been trained to ask great questions. That might explain ...

February 18, 2025 Despite all the ways that artificial intelligence promises to improve our lives, many consumers feel anxious and are averse to AI-powered products and services. For marketers and ...

HBR On Leadership / Episode 112 Don’t Just Coach Your Employees—Teach Them ...

A growing body of evidence shows that hybrid or remote work arrangements lead to lower overall performance. Many firms, however, don’t have the option to bring employees back on-site, for a ...