How can executives create a resilient growth strategy when there is little to no clarity about what the future holds? Even ...

As more retailers fulfill online orders from local stores, customers are increasingly receiving orders with missing or ...

It’s easy to assume that walking away signals weakness. But research shows otherwise. Sign up for HBR Executive Agenda - for insights you need to steer your business now. Only available to HBR ...

Since then, organizations have been chasing the promise of AI and its ability to simulate human interactions with consumers across the customer journey with varying degrees of success. Communication ...

For the first time in U.S. history, the number of working adults providing care to an older adult (nearly 23 million) has surpassed the number providing care to preschool children (21 million). To ...

A growing body of evidence shows that hybrid or remote work arrangements lead to lower overall performance. Many firms, however, don’t have the option to bring employees back on-site, for a ...

Alex Rivera settled into his office chair and stared at the pages containing charts and projections that were spread across his desk. Three years into his role as CEO of SolidTech Innovations, he ...

It’s been less than three years since OpenAI introduced ChatGPT, but the technology has already begun to transform work. Tasks that once consumed large parts of many employees’ days can now be ...

AI development is dominated by a handful of powerful firms, raising concerns about equity, accountability, and social harm. AI cooperatives—democratically governed and community-owned—offer a ...

February 25, 2025 In an age of rapidly changing technology, it’s more important than ever for organizations to effectively support employee learning. Gianpiero Petriglieri, associate professor ...

December 03, 2024 We all know that innovative thinking is vital to individual, team, and organizational success. But we still often put creativity in a box, assuming it’s only for people in ...

Collaboration is more complex than ever—and more difficult to get right. Here’s how organizations can build better teams. by Angus Dawson and Katy George Not that long ago, teams were ...