As more retailers fulfill online orders from local stores, customers are increasingly receiving orders with missing or ...

How can executives create a resilient growth strategy when there is little to no clarity about what the future holds? Even ...

It’s easy to assume that walking away signals weakness. But research shows otherwise. Sign up for HBR Executive Agenda - for insights you need to steer your business now. Only available to HBR ...

Since then, organizations have been chasing the promise of AI and its ability to simulate human interactions with consumers across the customer journey with varying degrees of success. Communication ...