As more retailers fulfill online orders from local stores, customers are increasingly receiving orders with missing or ...

How can executives create a resilient growth strategy when there is little to no clarity about what the future holds? Even ...

It’s easy to assume that walking away signals weakness. But research shows otherwise. Sign up for HBR Executive Agenda - for insights you need to steer your business now. Only available to HBR ...

Since then, organizations have been chasing the promise of AI and its ability to simulate human interactions with consumers across the customer journey with varying degrees of success. Communication ...

While change has always been difficult, we have now entered an area in which it is continuous rather than episodic. Employees are tired and morale, productivity, and innovation all suffer as a ...

A growing body of evidence shows that hybrid or remote work arrangements lead to lower overall performance. Many firms, however, don’t have the option to bring employees back on-site, for a ...

Collaboration is more complex than ever—and more difficult to get right. Here’s how organizations can build better teams. by Angus Dawson and Katy George Not that long ago, teams were ...

For the first time in U.S. history, the number of working adults providing care to an older adult (nearly 23 million) has surpassed the number providing care to preschool children (21 million). To ...

June 10, 2025 Bill Wilson was an incredibly entrepreneurial young man with tremendous potential. He was also a drunk who had hit rock bottom. Then an epiphany led him to enduring sobriety. With ...

The mark of a great leader is not how quickly they act, but how wisely they decide. When you inherit a team, you’re not just managing headcount; you’re shaping or reshaping culture. How you ...

June 18, 2025 Most businesses are built on a linear model: take, make, and discard. But that norm is reaching its limits, and leaders are under pressure to find smarter, more sustainable ways to ...

Alex Rivera settled into his office chair and stared at the pages containing charts and projections that were spread across his desk. Three years into his role as CEO of SolidTech Innovations, he ...