How can executives create a resilient growth strategy when there is little to no clarity about what the future holds? Even ...

As more retailers fulfill online orders from local stores, customers are increasingly receiving orders with missing or ...

It’s easy to assume that walking away signals weakness. But research shows otherwise. Sign up for HBR Executive Agenda - for insights you need to steer your business now. Only available to HBR ...

Since then, organizations have been chasing the promise of AI and its ability to simulate human interactions with consumers across the customer journey with varying degrees of success. Communication ...

Reprint: R0404D Corporate executives must constantly look backward, attending to the products and processes of the past, while also gazing forward, preparing for the innovations that will define ...

A growing body of evidence shows that hybrid or remote work arrangements lead to lower overall performance. Many firms, however, don’t have the option to bring employees back on-site, for a ...

While change has always been difficult, we have now entered an area in which it is continuous rather than episodic. Employees are tired and morale, productivity, and innovation all suffer as a ...

May 21, 2025 HBR editor at large Adi Ignatius speaks with Lisa Su, CEO of leading semiconductor company AMD, about the company’s evolution toward high-performance and adaptive computing, the ...

HBR On Leadership / Episode 104 Why Your Frontline Employee Turnover Is High ...

March 18, 2025 Sales commissions act as a crucial lever to increase revenue and customers. But sometimes those incentives bring unintended consequences. New research identifies eight ways that ...

September 03, 2024 CEOs get a ton of credit or blame for a company’s performance. But the entire leadership team is vital to success, and any dysfunction is often overlooked. Sometimes the CEOs ...

Collaboration is more complex than ever—and more difficult to get right. Here’s how organizations can build better teams. by Angus Dawson and Katy George Not that long ago, teams were ...